By now, you have the message that our guys work HARD. Everyday, all day. These guys are working for you, in your best interest. Two separate incidents brought this to mind today. Both involved our Iron Man - Tim.
Tim is the guy we can always count on. He puts his head down and works, and works, and works. Those of you who know him, know this about him. Those of you who have not had the pleasure of seeing Tim in action, have to take my word for it. You should also know that he is funny. Really funny in a dry way. Here is what happened today:
Tim was on a server upgrade project today which involved changing DNS records for an Exchange Server. You don't need to understand the details here. (Remember, this is the un-tech blog.) The point is that he was on the phone with several tech support analysts from several outside services. He finally gets in touch with the support analyst that should be able to help him. Tim starts to explain his situation and the tech support analyst says:
"Can I put you on speaker phone so that the class can hear your issue?" The class?
You would think that's the worst thing a tech can hear when he is on a job and trying to get a problem solved. I certainly would have been upset. Not Tim. He was fine with it. He explained his situation and the tech support analyst said: "Well, I don't know if I can help you". Worst thing? Still no. Here's the worst thing:
"I know what the problem is . . ."
That's the worst thing, because it came from the student in the back of the classroom. Poor Tim.
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